I received my order on 9 October 2026, bearing Order ID [Order ID #JW-JWBPL3372710 )
However, when I attempted to initiate a return through your application, the application remained stuck on the loading screen and did not allow me to proceed with the return request.
As of 14 October 2026, only six days have elapsed since I received the order. Therefore, I fail to understand why I am unable to initiate the return, particularly if the product falls within the applicable return window.
This issue raises serious concerns regarding the functionality of your application, the transparency of your return policy, and the fairness of your customer service practices. Customers should not be deprived of their right to request a return due to technical issues on the platform.
I hereby request that you resolve this issue immediately and facilitate the return of the product. I also request written clarification regarding the reason for the inability to initiate the return.
If this matter is not resolved promptly, I may be compelled to escalate the complaint through the appropriate consumer grievance redressal channels.
I am extremely disappointed with this experience and expect a prompt and satisfactory resolution.