WARRANTY POLICY

TERMS OF WARRANTY

Joker & Witch offers warranty only on our Watches.

Warranty is not applicable on our Jewellery or any other category.

 

WARRANTY DETAILS FOR WATCHES

  1. One year warranty from date of Invoice.
  1. Warranty only covers the accuracy of the timekeeping (watch mechanism), manufacturing defects and battery replacement for the time period stated above.

 

WARRANTY DOES NOT COVER-

  1. Normal or excessive wear and tear
  2. Damage caused by mishandling including damage to the glass/straps/watch case/bracelet
  3. Damage caused by watch being opened anywhere other than a Joker & Witch Warehouse.
  4. Damage due to water entry in a non-water resistant watch
  5. Any consequential damage or loss arising on account of the aforesaid

Subject to the above conditions being met during the warranty period , Joker & Witch will regulate, adjust, repair or replace parts or the movement to restore your Joker & Witch watch to its full working order without charge to you.

 

HOW TO CLAIM YOUR WARRANTY

  1. Send an email to support@jokerandwitch.com with your order number and details about your warranty claim.
  2. Wait for our team to approve your claim via email.
  3. Once approved, we will arrange for the watch to be picked up from your address.
  4. Securely package the watch in the original packaging or a suitable alternative.
  5. Joker & Witch will book the return shipping and take care of everything.
  6. Once we receive the watch at our warehouse, our expert technicians will work on fixing the issue and keep you informed about the progress via email.
  7. If the watch can be fixed, we will send it back to you within a week, and there will be no additional charges for the repair.
  8. However, if the issue is unfixable, our team will suggest an alternate solution via email.
Please note that by following these steps, you will be able to claim your warranty without having to arrange for a return shipping label. Joker & Witch will take care of everything, from arranging the pickup to the return shipping of the fixed watch, if it can be repaired.

    Your watch will be serviced as per the terms and conditions of the Guarantee. For more information please write to support@jokerandwitch.com or call 08068970285