JOKER & WITCH Return & Refund Policy

JOKER & WITCH (JW Brands Pvt. Ltd.) offers an easy 7-day return policy to our customers.

Please note: We offer Coupon Refund / Exchange / Monetary Refund options, subject to the terms and conditions mentioned below.

Important: Please ensure that you take an unboxing video of the package before opening it, especially in case of any damage, defect, or discrepancy with your order.

If a customer is dissatisfied with the Product purchased from JOKER & WITCH, or in the event of any defect or deficiency in the Product (attributable to, and accepted by JOKER & WITCH after due verification), the customer may initiate a return request within 7 (seven) days from the date of delivery.

HOW TO INITIATE A RETURN

Customers are requested to first raise their return request through our online Returns Portal:

Return Portal: https://jokerandwitch.clickpost.ai/en/returns

The Returns Portal allows customers to initiate and manage their return requests conveniently.

If you are unable to raise a return request, face any issue while using the Returns Portal, or your concern is not resolved through the portal, you may contact our Customer Care team at support@jokerandwitch.com with your Order Number, Product details/SKU code, and reason for the return. Also, please share a screenshot of the error message

Our Customer Care team will get back to you within 24–48 working hours of receiving your email.

MANDATORY CRITERIA FOR RETURN

All returns need to fulfil the criteria mentioned below:

• The return request must be raised within 7 days from the delivery date.

• The items should be unused with all tags intact.

• The packaging should include the original invoice, packaging, and tags. Items without tags will not be accepted and will be sent back.

• There should not be any scratches, damage, or deformities on the Product.

• Ensure that embellishments on the Product are not damaged.

• Any gifts accompanying the purchased Product must be returned along with the Product.

• If a User has purchased Products that form part of a package containing multiple Products (such as Watch Bracelet Stacks, Bracelet Sets & Love Stacks), or if the Product forms part of a promotional package, the User shall be required to return all Products forming part of the bundled package for us to process the refund.

If JOKER & WITCH is satisfied that the Product does not meet any one of the above criteria, we reserve the right to reject the return of the Product. The Product will be returned to the customer, and no amount will be reimbursed in such cases.

PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Please note that the following products are not eligible for return or exchange:

1. SCRATCH & DENT SALE – No Return, Exchange or Refund.

RETURN PROCESS OVERVIEW

STEP 1: Raise Your Return Request

Once you are sure that you want to return the Product, please raise your return request through our online Returns Portal:

Return Portal: https://jokerandwitch.clickpost.ai/en/returns

Please ensure that the return request is raised within 7 days of Product delivery and that all mandatory return criteria mentioned above are fulfilled.

If you are unable to raise the return request through the Returns Portal or do not find a resolution to your concern, please contact our Customer Care team at support@jokerandwitch.com with your Order Number, Product details/SKU code, and reason for returning the Product.

STEP 2: Return Request Review & Reverse Pickup

Our Customer Care/Returns team will review your request. Where applicable, we will arrange a reverse pickup for the delivered Product.

STEP 3: Pack the Product Safely

Please ensure that you pack the returned Product very safely. You may use the JOKER & WITCH original packaging box, or another strong packaging box securely sealed with tape, to prevent any loss or damage during transit.

Any Product received damaged in transit will not qualify for a refund and will be sent back to the customer at their expense. No Refund Coupon will be issued in such cases.

If a Product is received without the original packaging black box, an amount of Rs. 99 will be deducted from the refund amount.

STEP 4: Hand Over the Parcel

Hand over the securely packed parcel to our pickup agent.

The returned parcel may take approximately 7 to 10 days to reach our warehouse. Your patience is highly appreciated.

Once we receive the returned Product(s), our Quality Team will conduct a quality check to verify that the Product meets all the return criteria mentioned in this policy.

If the returned Product(s) meet all the applicable return criteria, we will initiate your refund within 24–48 working hours of receiving and approving the returned parcel.

IF YOUR PINCODE IS NOT SERVICEABLE FOR REVERSE PICKUP

In case your pincode is not serviceable by our courier partner for a reverse pickup, we may request you to send the Product(s) through any courier service or India Post, ensuring that the Product reaches us safely.

JOKER & WITCH will not be responsible for any damage to the parcel during transit and will not accept Products received in a damaged condition.

Please reply to the relevant communication/email and share the tracking details of the courier with us.

In such cases, an additional amount of Rs. 99 will be added to your Coupon Refund value as shipping reimbursement. This reimbursement will be a fixed amount and will not be provided on actuals.

Note: In the case of a Monetary Refund, we will deduct a small amount depending on your order value towards reverse logistics charges and refund the balance amount.

Please note that the entire return process, from the date of raising your return request/contacting us to receiving the Coupon Code/Refund, may take approximately 10–15 working days, depending on the circumstances.

RETURN LOGISTICS

In the event that a customer claims to have self-shipped the Product to us and JOKER & WITCH does not receive the returned Product, or the package containing such Product is received empty, the customer shall be required to submit the proof of delivery received from the courier/postal agency to JOKER & WITCH to substantiate the claim of return through self-shipment.

It is specifically clarified that any refund or exchange shall be processed by JOKER & WITCH only upon:

• receiving the returned Product(s) and completing the required quality checks; or

• receiving valid proof of delivery from the customer in cases of self-shipment, as applicable.

QUALITY CHECK & RETURN APPROVAL

If the returned Product(s) do not meet all the applicable return criteria, or if we receive used Products, damaged/defective Products not attributable to JOKER & WITCH, or empty boxes, we will not be able to issue any refund.

In such cases, the Product(s) will be sent back to the customer.

REFUND METHOD

All approved return refunds will be processed in the form of Credit Note / Exchange / Monetary Refund, as applicable and subject to the customer's chosen/eligible refund option.

The applicable Credit Note / Exchange / Monetary Refund will be initiated within 24–48 working hours of receiving and approving the returned Product following the Quality Check.

All Coupon Codes are valid for a period of 1 year from the date of issue and can be redeemed only on www.jokerandwitch.com.

Once a Monetary Refund is processed, the amount will reflect in the Source Account/Account Refund within 5–7 working days, excluding Saturdays, Sundays, and Bank Holidays.

REDEEMING YOUR COUPON

1. A Refund Coupon is valid only for 1 year from the date of issue.

2. A Coupon can be used for a Cart Value equivalent to or more than the value of the Coupon.

3. A Coupon cannot be used if the Cart Value is less than the value of the Coupon.

4. A Coupon cannot be split into different amounts.

5. Any item can only be refunded thrice in exchange for a Coupon.

6. Two or more Coupons cannot be combined. Hence, Coupons cannot be used along with any other Offer Coupon.

7. Coupons are non-transferable.

CUSTOMER CARE SUPPORT

We encourage customers to use our Returns Portal for the fastest and most convenient way to initiate a return:

Return Portal: https://jokerandwitch.clickpost.ai/en/returns

If the Returns Portal does not resolve your concern, or if you face any difficulty while raising or managing your return request, please contact our Customer Care team at:

support@jokerandwitch.com

Please include your Order Number, Product details/SKU code, and reason for contacting us so that our team can assist you efficiently.

JOKER & WITCH (JW Brands Pvt. Ltd.) reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve prior notice to the User.