Looks like you don't have the app installed
I ordered a watch for my husband n it was defective i very next day mailed at ur service center n still hve ni response... Ur brand had a standard but it's all gone ... I want my money back n I also returned the defective product back ... As per procedure.
Products not working
the lock is too lose i break after a day
Normally product are good
may be this time i selected this was not of my taste there fore had to return it.